0161 789 4485
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Privacy Policy

Antonelli Privacy Policy

Last updated: 09/12/2025

Antonelli (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website antonelli.co.uk, create an account, make a purchase, or interact with us.

We are based in Manchester, UK and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  1. Information We Collect

 

We collect personal information when you use our website, register for an account, make a purchase, join our mailing list, or contact us.

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing or delivery address
  • Account login details (username and password)
  • Enquiry form or contact form submissions
  • Newsletter sign-up information
  • Any other information you voluntarily submit


Payment information

We do not store or process your payment card details.

All payments are handled securely by our third-party payment provider Square, who processes card data on our behalf in accordance with PCI-DSS standards.

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • General location data (approximate region)
  • Cookie data (see Cookie Policy)

 

This is primarily collected through analytics tools such as Google Analytics and managed through our consent management system.

 

  1. How We Use Your Information

 

We use your personal data for the following purposes:

To operate our website and provide services

  • Creating and managing your customer account
  • Processing and fulfilling orders
  • Communicating with you about purchases, enquiries or account issues
  • Providing customer support


For marketing (only with your consent)

  • Sending newsletters (I’m not sure how emails are retrieved for the newsletter. I know this is the only form of email marketing we currently do)
  • Personalising marketing content based on your preferences (not sure if this is something we should give customers the opportunity to opt into?)

You can unsubscribe from marketing at any time.


For analytics and website improvement

  • Understanding how visitors use our website
  • Improving our content, layout, and user experience
  • Ensuring website security


For legal obligations

  • Record-keeping for tax and accounting
  • Responding to legal requests
  • Fraud prevention and safeguarding of our business

 

  1. Sharing Your Information

 

We do not sell or rent your personal data.

However, we may share information with trusted third parties who support our business operations.

These include:

Service providers

  • Square – payment processing
  • Website hosting provider
  • Email marketing platform (not sure what system sends newsletters out)
  • Analytics providers such as Google Analytics
  • Consent management provider (CookieYes)

 

These companies only access the information necessary to perform their services and must protect your data in line with UK GDPR.

Legal reasons

We may share your information if required to comply with a legal obligation or to protect our rights.

International transfers

Some of our third-party providers may process data outside the UK (e.g., Google).

Where this occurs, we ensure appropriate safeguards are in place such as Standard Contractual Clauses or equivalent protections.

 

  1. Cookies

 

We use essential, performance, analytics and (where enabled) marketing cookies.

Our website uses a consent management system (CookieYes) which:

  • Scans and categorises cookies used on our site
  • Blocks non-essential cookies until consent is given
  • Allows users to change cookie preferences at any time

 

For full details, please refer to our Cookie Policy, automatically generated by CookieYes.

 

  1. How Long We Keep Your Data

 

We retain personal data only for as long as necessary for the purposes outlined in this policy:

  • Order and account information: minimum 7 years (for tax and accounting compliance)
  • Marketing data: until you withdraw consent
  • Analytics data: retained according to Google’s retention settings
  • Enquiry form submissions: typically 12–24 months unless needed longer for business purposes

 

When data is no longer required, it is securely deleted or anonymised.

 

  1. Your Data Protection Rights

 

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where legally possible)
  • Object to processing for marketing
  • Withdraw consent at any time
  • Request data portability
  • Restrict processing in certain circumstances

 

To exercise these rights, please email: orders@antonelli.co.uk

We may ask for proof of identity to confirm your request.

 

  1. How We Protect Your Information

 

We use a combination of technical and organisational measures to protect your data, including encryption, secure servers, password protection and restricted access.

While no website can guarantee absolute security, we follow industry best practices to safeguard your information.

 

  1. Changes to This Policy

 

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date at the top.

 

  1. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Antonelli

Soapstone Way | Irlam | Manchester | M44 6RA | UK

Telephone: (0)161 789 4485

Email: orders@antonelli.co.uk

Website: antonelli.co.uk